Frequently asked questions
I cannot log in. What should I do?
Check the following:
- Serial number: Have you entered the correct serial number? This number starts with 606 and is located on the back of your card.
- Passcode: Have you entered the correct passcode? If you’ve forgotten the code, click on ‘I forgot my passcode’ above the login button.
- Device: Are you trying to log in using your phone? Sometimes this may not work properly. Try logging in on a computer, laptop, or tablet instead.
Don’t have another device and still want to check the balance on your card? Please contact our customer service.
Customer service is available via phone, WhatsApp, and SMS at 097 010 204 851.
We are open Monday to Friday from 09:00 to 17:00.
We are working on a solution for this issue.
